TELEPHONING

Study telephoning words and phrases.

Who's calling please?

It’s …

Is that Tom?

Yes, speaking.

Could I speak to Ann, please?

Sorry I'm afraid she's out.

Can / Could you take a message?

I'll give him the message.

Could you ask her to call me(back)?

I'll call back later.

Could I take your name?

Her line’s busy at the moment.

Hold on, please.

Would you like to hold?

A. Listen to a woman calling to a reception at APC Ltd. Answer the questions.

1. Does the receptionist take a message?

2. Does he take the woman’s name?

3. Does he take her phone number?

4. Does he ask her to call back?

B. Listen to three phone calls, Are these sentences true or false?

Call I.

1. Louise is out of the office.

2. Rob says he’ll call Louise back.

Call II.

1. Rob leaves a message.

2. Rob leaves his phone number.

Call III.

1. Louise phones Rob’s extension.

2. Rob thanks Louise for her call.

Fill in the gaps to complete the phone calls.

Call I.

Receptionist. Hello. Camden Marketing.

Rob. Hello. __________ I speak to Louise Miller, please.

Receptionist. ___________ calling, please.

Rob. Rob Sears.

Receptionist. Her line’s __________ at the moment.

Rob. All right. I’ll call _________ later.

Receptionist. OK

Rob. Bye.

Receptionist. Bye.

Call II.

Receptionist. Hello. Camden Marketing.

Rob. Hello. Louise Miller, please. _________ Rob Sears.

Receptionist. One _________, please. I’m _________ she's still on the

phone. Would you like to _______________?

Rob. Could you ask her to ___________ me _______?

Receptionist. Yes.

Rob. She has my number.

Receptionist. Could I __________ your name again?

Rob. Yeah. Rob Sears.

Receptionist. OK. I’ll ask her to _________ you ______.

Rob. It’s quite ____________.

Receptionist. OK. I’ll give her the message ______________________.

Rob. OK. Thanks very much. Bye.

Receptionist. Bye.

Call III.

Rob. Hello.

Louise. Hello. Is that Rob?

Rob. Yes, ______________.

Louise. Hi, Rob. It’s Louise.

Rob. Oh hi, Louise. Thanks for ____________ back.

Louise. You’re _____________. What can I do for you?